How People Tick
A Guide to Difficult People and How to Handle ThemeBook - 2005
Ingram Publishing Services
This practical guide describes difficult situations, analyzes how they come about and then suggests strategies for dealing with the problems successfully. It aims to address disruptive behavior patterns once and for all, instead of having to handle one-off "difficult" events, time and time again.
Publisher: London ; Sterling, VA : Kogan Page, 2005
Characteristics: viii, 182 p