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eBook, 2005
Current format, eBook, 2005, , No Longer Available.
eBook, 2005
Current format, eBook, 2005, , No Longer Available. Offered in 0 more formats
This practical guide describes difficult situations, analyzes how they come about and then suggests strategies for dealing with the problems successfully. It aims to address disruptive behavior patterns once and for all, instead of having to handle one-off "difficult" events, time and time again.
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