Listening to Conflict

Listening to Conflict

Finding Constructive Solutions to Workplace Disputes

eBook - 1999
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Book News
Shows how to resolve workplace disputes by practicing and perfecting the art of listening, offering many exercises, examples, and models. Offers guidelines and insight on self-awareness, changing the action/reaction cycle, using empathetic listening techniques, creating a culture of constructive conflict, and incorporating listening into a six-step collaborative resolution process. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Blackwell North Amer
Filled with original exercises, examples, and models, Listening to Conflict shows you how to successfully resolve workplace disputes by practicing and perfecting the art of listening.

Publisher: New York : AMACOM, c1999
ISBN: 9780585053189
0585053189
0814404294
Characteristics: 1 online resource (xiii, 210 p.) : ill

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