Listening to Conflict

Listening to Conflict

Finding Constructive Solutions to Workplace Disputes

eBook - 1999
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Book News
Shows how to resolve workplace disputes by practicing and perfecting the art of listening, offering many exercises, examples, and models. Offers guidelines and insight on self-awareness, changing the action/reaction cycle, using empathetic listening techniques, creating a culture of constructive conflict, and incorporating listening into a six-step collaborative resolution process. Annotation c. Book News, Inc., Portland, OR (

Blackwell North Amer
Filled with original exercises, examples, and models, Listening to Conflict shows you how to successfully resolve workplace disputes by practicing and perfecting the art of listening.

Publisher: New York : AMACOM, c1999
ISBN: 9780585053189
Characteristics: 1 online resource (xiii, 210 p.) : ill


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