Title rated 0 out of 5 stars, based on 0 ratings(0 ratings)
eBook, 1999
Current format, eBook, 1999, , Available.
eBook, 1999
Current format, eBook, 1999, , Available. Offered in 0 more formats
Shows how to resolve workplace disputes by practicing and perfecting the art of listening, offering many exercises, examples, and models. Offers guidelines and insight on self-awareness, changing the action/reaction cycle, using empathetic listening techniques, creating a culture of constructive conflict, and incorporating listening into a six-step collaborative resolution process. Annotation c. Book News, Inc., Portland, OR (booknews.com) Filled with original exercises, examples, and models, Listening to Conflict shows you how to successfully resolve workplace disputes by practicing and perfecting the art of listening.
From the community